Program Management & Quality Improvement

The Program Management and Quality Improvement Section describes the system’s programs must have in place to support the delivery of quality programming. Program management is responsible for policies and procedures used by an organization to ensure it can meet these expectations. These systems include but are not limited to, program planning, communication, reporting, record keeping, monitoring, training and professional development, and human resources.

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Program Management, Planning & Oversight System

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Program Planning & Fiscal

Community Assessment Five Year Plan

All Head Start delegate agencies must conduct and submit a comprehensive community needs assessment once every five years. Use the attached form to indicate the agency’s five-year schedule and submit to cels-planning@cityofchicago.org.

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Self-Assessment Report Template

All delegate agencies, regardless of funding stream, are required to conduct an annual self-assessment. Agencies must submit a self-assessment report, using the attached template, to their monitoring team supervisor and cels-planning@cityofchicago.org

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Supplemental/Service Request Application Guidance

Supplemental or Services may be requested, please ensure you read the guidance at its entirety.

Supplemental or Services may be requested, please ensure you read the guidance at its entirety.

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Supplemental Funding Request Application

Agencies use this form to request supplemental funding to meet one-time expenses.  Requests are honored based on need and fund availability. Requests should be submitted to CSD Deputy Commissioner.

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Application For Slot Reallocation

To request additional slots or to move slots amount sites all requests should be submitted to CSD Deputy Commissioner, use the form below to request slot reallocation and complete necessary program and budget revision. Supporting documents must be submitted along with the form to process all slot reallocation request. For assistance completing the form contact CSD-SlotReallocationRequest@cityofchicago.org.

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Record Keeping & Reporting

Incident Reporting Form

The incident report is a working document meaning it is not considered complete until it incorporates all follow-up, information from accompanying site visits and contains supporting documentation, as requested, by the grantee. This incident reporting template should be completed in its entirety by the Agency/Partner/Site Director and/or their designee. For further reference, please see page 40 of the CELS 2.0, (ii) Immediate Reporting to DFSS or contact your DFSS Monitoring Team Supervisor.

Find other reporting forms under the Data Management page or ERSEA page.

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Monitoring

CSD Program Operations Monitoring

This document outlines the CEL monitoring cycle and delegate agencies should use it to plan accordingly.

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Parts of an Outgoing Monitoring Program (Sample)

This sample can be used by agencies for internal monitoring of 1) compliance with laws and regulations, and 2) progress on program goals and objectives.

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Site Verification Report (Sample)

This is a sample of the form CSD completes after a monitoring visit. The CSD Monitor will leave a copy of this report summary, and a full report will be provided to the agency within 30 days of the visit.

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Human Resources

Commitment to the Standards of Conduct Acknowledgement Form

All delegate agency staff, consultants, contractors, substitute staff, temporary staff, volunteers, and collaborative governing body members (including board, parent committee, and policy committee members) must sign this form. It should be kept in appropriate personnel files and be available for monitoring.

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Delegate Agency Human Resources Report Template

Agencies are required to submit a monthly Human resources Report by the 7th of the month to their Monitoring Team Supervisor. Please refer to CELS 2.0 Manual under the Program Management and Quality Improvement Section N, Human Resources, Files and Reporting (pages 54-55).

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CSD CARES Digital Hub

The purpose of the CSD CARES Digital Hub (Digital Hub) is to serve as a centralized source of CSD CARES training information for Community-Based Organization (CBO) / Delegate Agency (DA) leadership and staff.

For questions regarding CARES, please contact CSDSupport@cityofchicago.org.

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Criminal Background Check Documentation

This guide serves as a reference support for effectively entering CRC data and documenting that staff have completed their CRCs. Please note all Head Start, Early Head Start, Early Head Start Child Care Partnership staff must have completed CRCs before beginning to work under their respective Head Start grants.

CPS has provided the following tracker where staff can check the status of their file:
https://cps-mss.accuratebiometrics.com/candidateTracker

If you have questions, you may email BackgroundCheck@cps.edu.

Notifications have been sent regarding employee status through the secure CSD background check drop box, if contacted, the agency is to respond immediately with a current status for any impacted employee here's an example: Jane Doe has not been employed since December 1, 2000.

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Milestones

Quarter 4 (Jun - Aug)
  • Certify proof of current liability insurance status, payments of federal and state taxes and fringe benefits and a copy of filed tax form 990 to board.
  • Ensure PIR data is accurate, complete, and ready for submission to HHS (10-month HS/EHS/CCP programs).
  • Update plans, policies, and procedures, including the internal monitoring system, and provide to board and Policy Committee for approval, as required (summer).
  • Make revisions and submit final grant application to CSD (HS/EHS/CCP).
  • Submit PIR reports.
  • Review and verify all staff salaries, qualifications, and responsibilities; certify all staff records and current physical exams.
  • Distribute the agency training agenda/calendar to staff and CSD.
  • Certify PIR data is accurate, complete, and ready for submission to HHS (12 month HS/EHS/CCP programs).
  • Complete final updates to COPA PIR for annual submission to HHS (by 2nd week in July).
  • Conduct quarterly systems check to ensure volunteer activity records are maintained and are complete and accurate.
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